Delivery Information:

Deliveries within the UAE may take a minimum of 2-3 days.

All orders placed until 6 pm will be processed on the same day.

Orders placed after 6 pm or during a non-working day will be processed on the next working day.

Free delivery in UAE on all orders above100 AED/- no matter how much you order.

Delivery charges may apply to international shipping, whichwill be added to the total sum of your shopping cart at checkout.

Urgent Deliveries might be arranged according to courierand/or stock availability.

Please feel free to call our customer service to know more or arrange for a special delivery.


Customs and Duty Taxes:

In case of international shipment, we only charge shipping cost exclusive of any customs and duty taxes. Customer is responsible for the customs and duty taxes.



Smart Care Online identifies that some delivery delays may occur due to traffic congestion, road blocks, weather disturbance, or other unpredictable events. Delays may also originate from the Seller´s end, in that case Smart Care Market place shall not be held liable for any adverse outcome.


In case of Wrong Address:

In case our shipping team cannot access your location, they will try as many times to reach you by text or call, after these attempts done, the product will be returned to our warehouse and the customer will be charged for failed shipping cost.